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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
General Overview
1. What is Send Me a Pro?
Send Me a Pro is the first Home Services Platform Franchise, allowing franchisees to offer multiple home services under one system. Services include handyman work, house cleaning, lawn care, fitness professionals, tutoring, and more. Franchisees have the flexibility to add or remove services based on market demand.
2. What makes Send Me a Pro unique?
Traditionally, franchises focus on a single service category. Send Me a Pro breaks this mold by aggregating multiple services into one franchise. This diversified platform approach reduces risk, increases earning potential, and provides flexibility to meet market needs.
3. How does Send Me a Pro simplify the process for clients?
Send Me a Pro acts as a concierge service for homeowners, eliminating the hassle of haggling, getting quotes, or managing multiple service providers. Clients can contact us, visit the website, or use our mobile app to book services. We handle the rest, from finding vetted pros to booking and payment.
Franchise Model
4. How does the Send Me a Pro franchise model work?
Franchisees are awarded an exclusive territory and can select which services to offer. After recruiting local pros, franchisees focus on local marketing and customer service to drive business.
5. What are the main responsibilities of franchisees?
Franchisees are responsible for:
- Selecting and offering local services
- Recruiting and managing pros
- Conducting local marketing and business development
- Managing client relationships and cross-selling additional services
- Ensuring excellent customer service
6. What types of services can franchisees offer?
Franchisees can offer both recurring services (like home cleaning and yard care) and one-off projects (like painting or roofing). This allows for a flexible business model that mixes steady cash flow from recurring services with the high potential of larger projects.
Technology & Operations
7. How does technology play a role in Send Me a Pro?
Our proprietary technology automates much of the business, including service requests, booking, payment, and payroll. The user-friendly platform allows clients to track pros, message them, and leave reviews after the job is complete. For franchisees, technology streamlines operations, reducing manual tasks.
8. Can I manage everything remotely?
Yes, the Send Me a Pro platform allows franchisees to work from home and manage their business remotely. All operational functions, including booking, scheduling, and customer communication can be managed from anywhere.
9. What is the process to launch the franchise?
Franchisees can launch their business within 4-8 weeks after completing our comprehensive training program. Key steps include:
- Setting up the company
- Selecting services and pricing
- Recruiting local pros
- Implementing sales and marketing strategies
10. How many pros will I need to get started?
Before you launch, aim to have a team of 5-10 freelance pros for a specific service category. You can also work with a local business as your fulfillment partner, in which case you’ll only need one or two vendors to start. As you expand, you can invite more pros to join your network. Your pros will be part of an exclusive group, and we’ll provide training on how to recruit and onboard them as part of our franchise program.
11. How do you keep clients and pros loyal to the platform?
The key to preventing clients and pros from bypassing the platform is to make sure we provide strong value to both sides. Our marketplace offers clear benefits to both clients and pros, and we ensure they understand and appreciate this value. With over a decade of experience, we’ve developed specific practices in our business model that keep clients and pros loyal to the platform.
Earning Potential
12. How much can I make as a Send Me a Pro franchisee?
Send Me a Pro offers significant earning potential due to its platform model. Instead of focusing on just one service, franchisees can offer multiple services, resulting in higher revenue potential.
13. How do franchisees make money?
Franchisees earn revenue from service fees paid by clients. They pay local pros a predetermined rate and keep the difference.
14. How does cross-selling work?
This is the key element that differentiates our business model from other home service franchises. Once a client uses Send Me a Pro for one service, they are 97% more likely to hire you for other services. This allows franchisees to continue offering additional services, increasing the lifetime value of each client.
Franchise Support
15. What kind of training and support is provided?
Franchisees receive comprehensive training through the Franchise Academy, covering service selection, pricing, recruiting, marketing, and operations. Franchisees are also assigned a dedicated business coach for weekly support, goal-setting, and accountability.
16. How are franchisees supported in local marketing?
Send Me a Pro provides franchisees with a full range of marketing materials, including templates for flyers, business cards, and social media content. Franchisees also receive guidance on local marketing strategies, including grassroots outreach and online advertising.
Go-to-Market Strategy
17. How do franchisees build awareness for their services?
Franchisees are encouraged to build relationships with residential and corporate communities, such as apartment complexes, HOA communities, hotels, and senior care facilities. These partnerships help make Send Me a Pro’s services easily accessible to a broad audience.
18. What is the B2B component of the business?
In addition to consumer-focused services, franchisees can offer facility management services (e.g., rental unit turnover) and event staffing (e.g., organizing fitness classes in residential communities). These B2B services provide additional revenue streams.
Financial & Investment Details
19. What is the cost to invest in a Send Me a Pro franchise?
The initial franchise fee is $35,000 for a territory with a population of up to 50,000 people. The total investment range for starting a Send Me a Pro franchise is between $50,000 and $95,000, depending on marketing and working capital requirements.
20. Are there different options for territory sizes?
Yes, territories are customizable based on the desired investment level. Franchisees can start with a small territory or invest in larger areas, such as an entire county. Pricing is adjusted based on population and geographic area.
21. What is the royalty structure?
Franchisees pay a 6% royalty fee and a 2% brand development fund. Additionally, there is a $600 monthly fee for the proprietary technology, which covers websites, apps, and operational automation.
22. Do you offer a veteran discount?
We love veterans and are proud to offer a $2,500 rebate on royalties for active-duty and retired U.S. military to show our appreciation for their service.
Ownership Models
23. What ownership models are available?
Send Me a Pro offers several ownership models:
- Full-time: You actively manage the business.
- Part-time/Semi-absentee: You maintain other commitments while managing the franchise.
- 100% passive: You hire a manager to run day-to-day operations.
24. Can Send Me a Pro be used for immigration visas?
Yes, Send Me a Pro is a suitable franchise model for individuals seeking immigration visas, such as the E-2 visa.
Franchisee Qualifications
25. What qualifications are needed to become a franchisee?
We seek franchisees with a proven track record in business or management, strong organizational skills, and the ability to follow a structured plan. Experience in home services is not required.
26. What’s the next step to becoming a franchisee?
The first step is to complete an application. After that, our team will review your qualifications and schedule a call to discuss the opportunity further. From there, we will review your market, unit economics, and available territories.
Timeline
27. How long does the process take to become a franchise owner?
The process of becoming a franchise owner takes 2 to 4 weeks. This includes reviewing materials, participating in calls, discussing financials, and finalizing territory selection.
28. How quickly can I launch the business?
Once you complete training, you can launch your business within 4 to 8 weeks. The setup process is quick because there are no physical buildings or inventory requirements.
Other
29. Where is your Corporate Office?
We have offices in Tysons Corner, Virginia and in Orlando, Florida. Before the pandemic, we were working towards transitioning to a fully remote basis, inline with leading technology companies. We have a global team and being fully remote allows us to attract the best talent.
30. Do you host a Discovery Day?
Our version of discovery day is embedded in our process of getting to know each other over a period of a few weeks. Rather than overloading you with information on one specific day, we share information with you throughout the process of us getting to know each other. We find that this approach gives you better comprehension and understanding of our franchise model.
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